FMS - Field Marketing Services

Mystery shopping is used by many companies to measure customer service standards across their business. When used successfully the data retrieved can be used to deliver staff commitment, rewards, raising standards and management focus.

FMS’s mystery shopping activities encompass:

Review of staff attitudes

Review of sales process from customer and/or internal perspectives

Review of compliance with laws, regulations, codes of practice and industry standards

Review of sales environment from a customer perspective

Review of sales effectiveness

Review of the ability of staff to recognize sales opportunities